Water assistance is available in Portage County

The Community Action Council of Portage County is accepting applications for water assistance programs.  The Low Income Water Assistance Program (LIHWAP), a component of the Home Energy Assistance Program, provides assistance to eligible households that have a payment due on their water bill, are threatened with disconnection, have been disconnected or have to pay a deposit before new To qualify for these assistance programs, a household must have a gross household income at or below 175% of the federal poverty level — $25,515 for an individual, $34,510 for a two-person household, $43,505 for a three-person household or $52,500 for a four-person household.

Households seeking utility assistance must have a phone appointment and provide all required documentation.  Applicants will need to provide utility bills, proof of income, and proof of citizenship for all household members.  Other documentation may be required based on each household’s individual circumstances.  Applications will only be considered complete when all required documentation has been provided.

Portage County residents can call toll free 234-703-4303 or go online to https://app.capappointments.com  to schedule an appointment.  Appointments are scheduled up to three weeks in advance and must be made through the Agency’s 24 hour Interactive Voice Response scheduling system either by phone or online.
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CAC of Portage County also offers call-in appointments at its Ravenna office Monday through Thursday starting at 8 a.m. through 10 a.m. or until all the appointments are full.  The phone number for call-ins is 330-297-1456, ext 0.