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Winter Crisis Program November 1, 2022 - March 31, 2023

11/9/2022

The Community Action Council of Portage County, Inc. is sponsoring the Winter Crisis Program (WCP) from November 1, 2022 - March 31, 2023. CAC will have funding available for Portage County households that meet program requirements. This year’s benefits include assistance with heating bills, electric bills, bulk fuel, and heater repair. Each household’s benefit will vary based on need and eligibility.

To be eligible, the household has to be at or below 175% of the federal poverty guidelines, AND meet one of the following criteria

Have a disconnect notice on your gas or electric bill.
Have less than 25% of fuel in your bulk fuel tank.
Have less than 10 days supply of wood or pellets.
Need to establish new service or transfer service for gas or electric.
Have a utility bill that has PIPP default, or enrolling on PIPP.
Have a utility bill that is in an adult household members’ name.

The income guidelines for the Winter Crisis Program are as follows

HOUSEHOLD SIZE 30 DAY INCOME   ANNUAL INCOME
175%   175%
1 $1,954.73 $23,782.50
2   $2,633.63 $32,042.50
3 $3,312.53   $40,302.50
4 $3,991.44   $48,562.50
5   $4,670.34   $56,822.50
6   $5,349.25 $65,082.50
7   $6,028.15   $73,342.50
8   $6,707.05 $81,602.50
Add’l Person + $678.90 $8,260.00

Clients can begin making appointments on Monday, October 24th by calling 234-703-4303 toll free, or online at https://app.capappointments.com.

Scheduled appointments will be conducted via telephone interview. An Intake Specialist will call client at the date and time of their appointment, to start an application, and discuss the documents that are required, and how to get the documents turned in.

CAC also offers call-in appointments at our Ravenna office Monday through Thursday starting at 8:00 am until all the available appointments are full. These same day phone appointments are usually book by 8:30am each day. Call 330-297-1456 and press 0.

Information on the program and a HEAP application can be downloaded by accessing the agency’s website at www.cacportage.net. For more information, please contact the Community Action Council of Portage County, PO Box 917, 1036 West Main Street, Ravenna, OH @ (330) 297-1456, press 1 for HEAP; FAX: (330) 297-1463.

To apply for regular HEAP benefit, and/or apply or re-verify for PIPP:

1. Go to www.energyhelp.ohio.gov, and start an online application. Make sure to upload all of the required documents. OR

2. Go to www.energyhelp.ohio.gov and print an application; fill it out and mail it, along with all required documents to:
Portage County CAC
PO BOX 917
Ravenna, Ohio 44266 OR

3. Go to www.energyhelp.ohio.gov and print an application; fill it out and drop it, along with all required documents in our dropbox at:
Portage County CAC
1036 West Main St.
Ravenna, Ohio 44266

If you have additional questions, you can reach the receptionist at 330-297-1456 ext 0.

Low Income Water Assistance Program (LIHWAP) Helps prevent disconnect

11/9/2022

The Community Action Council of Portage County wants to inform residents that the new LIHWAP Program can help prevent disconnection, and restore water services.

The Low Income Water Assistance Program, a component of the Home Energy Assistance Program, provides assistance to eligible households that are threatened with disconnection, have been disconnected or have to pay a deposit before new service can be established. To qualify, a household must meet one of the previously stated needs, and have a gross household income at or below 175 percent of the federal poverty level.
Individuals interested in receiving assistance must have a phone appointment, and provide all required documentation. Applicants will need to provide utility bill, proof of income, and proof of citizenship. 0ther documentation may be required based on each household’s individual circumstances.

Portage County residents can call toll free 234-703-4303 or go online https://app.capappointments.com to schedule an appointment. Appointments are scheduled up to 3 weeks in advance and must be made through the Agency’s 24 hour Interactive Voice Response scheduling system either by phone or online.

CAC also offers call-in appointments at our Ravenna office Monday through Thursday starting at 8:00 am until all the available appointments are full. These same day phone appointments are usually book by 8:30am each day.

ALL APPOINTMENTS, AND CALL-INS WILL BE CONDUCTED VIA PHONE INTERVIEW. You are required to be available via the phone number provided, and have the required documents available so you are able to answer the intake specialists questions at the date and time of your appointment. The Intake Specialist will work with you to decide what is the best method for providing your documents.

The Intake Specialist will attempt to reach you 2 (two) times during your scheduled appointment time. If they are unable to reach you, you must re-schedule. At the conclusion of the Phone Interview, the Intake Specialist will inform you of the documents that you will need to submit and any other information necessary to complete the application. Applications will only be considered complete when all required documentation has been provided.

To learn more about the programs call CAC at 330-297-1456 and press 1 for HEAP. Customers must be income eligible, and provide all necessary documentation to be approved for assistance.

News and Events

Winter Crisis Program November 1, 2022 - March 31, 2023

Low Income Water Assistance Program (LIHWAP) Helps prevent disconnect

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