Summer Cooling Program offered at Community Action Council

The Community Action Council of Portage County is administering the Summer Crisis Cooling Program from July 1st through September 30th.
This program can provide assistance on electric bills, and families may be eligible for a window air conditioning unit and/or fans.
To qualify for assistance, households must be at or below 175% of the federal poverty guidelines, and meet one of the following criteria:

• An electric bill that is in danger of disconnect, OFF, needs new service established or transfer of service.
• An electric bill with PIPP default, or wants to enroll on PIPP
• A household member that is 60 or older.
• A statement signed by a physician that states a household member has a medical condition that would be improved by continued electric service or air conditioning.    
• In order to be eligible for an air conditioner or fan(s), you may not have received one through HEAP for the past 3 program years (2019, 2020, 2021).

To determine eligibility, the following documents are needed:

• Most recent 30 days of household income (unless self-employed or seasonal, then 12 months of income is required). km
• most recent heating bill
• most recent electric bill
• social security numbers for all household members
• proof of citizenship (can be birth certificate or social security card)
• proof of age if 60 or older
• medical form if under 60 years old
• proof of disability if applicable
• If claiming zero household income your specific situation will require other documents, and tax transcripts for all adult household members may be needed.
• Individual circumstances sometimes require additional documentation.

Portage County residents can schedule an appointment by calling our toll free appointment line 234-703-4303  or online at https://app.capappointments.com
 
Call-ins are available via phone interview on Monday, Tuesday, Wednesday, and Thursday starting at 8:00am until all available appointments are scheduled. To schedule a same day call-in appointment call 330-297-1456 ext 0.  Do not leave a message, by the time messages are returned, all appointments are booked. 
If you have additional questions not related to making an appointment, you can call CAC at 330-297-1456, and press option 1 for HEAP.