Emergency Utility Assistance Available

The Winter Crisis Program (WCP) helps income eligible Ohioans that are threatened with disconnection, have been disconnected, need to establish new service, need to pay to transfer service, have PIPP default, need to pay first PIPP, or have 25% (or less) supply of bulk fuel in their tank, maintain their utility service. 

The Low-Income Water Assistance Program, a component of the Home Energy Assistance Program, provides assistance to eligible households that have a balance owed on their account, and have not yet used the program.  To qualify, a household must have a gross household income at or below 175 percent of the federal poverty level.

Households interested in receiving emergency utility assistance must have a phone appointment and provide all required documentation.  Applicants will need to provide utility bills, proof of income, proof of citizenship, and proof of disability if applicable. Other documentation may be required based on each household’s individual circumstances. Applications will only be considered complete when all required documentation has been provided.
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Portage County residents can call toll free 234-703-4303 or go online https://app.capappointments.com to schedule an appointment.  Appointments are scheduled up to 3 weeks in advance and must be made through the Agency’s 24-hour Interactive Voice Response scheduling system either by phone or online.
 
CAC of Portage County also offers call-in appointments at our Ravenna office Monday through Thursday starting at 8:00 am until all of the available appointments are full.    The phone number for call-ins is 330-297-1456 ext 0.