COMMUNITY ACTION COUNCIL OF PORTAGE COUNTY OFFICE WILL BE CLOSED TO THE PUBLIC UNTIL FURTHER NOTICE You can still apply for heating assistance.
The Community Action Council of Portage County (CAC) cares about the health and wellness of our clients, staff and the community. To ensure that we are taking the necessary precautions regarding novel coronavirus (COVID-19), we have changed the procedures normally used to process HEAP (Home Energy Assistance Program), PIPP (Percentage of Income Payment Plan) and WCP (Winter Crisis Program) applications for assistance. Local regulated utilities (Dominion and Ohio Edison) have indicated that they will not be disconnecting customers until further notice. However, you are strongly encouraged to continue to apply for assistance to participate in our programs since that policy could change at any time. We will provide bulk fuel customers with assistance as well under the policies described below.
If you have a scheduled appointment, an Intake Specialist will call you on the date and time of your appointment using the phone number you provided to begin the application process. To schedule an appointment call 877-298-4307 or online at www.capappointments.com
If you do not have an appointment, call on Tuesday, Wednesday or Thursday between 8:00 a.m. to 10:00 am at 330.297.1456, ext. 0. Your contact information will be taken, and an Intake Specialist will call you back to complete a telephone interview.
This adjustment to policy does not change the federal requirement for collection of all required documentation. Applications will only be considered complete when all required documentation has been provided. If we require you to submit documentation, you may mail it to CAC, e-mail it (firstname.lastname@example.org or to a specific intake worker e-mail address), or drop it off at our HEAP offices at 1036 West Main, Ravenna, OH in the drop box provided located on the west side of the building. Envelopes will be available.
Any household that has a disconnection notice or less than a 10-day supply of bulk fuel, meets income guidelines, and has not received Emergency HEAP since November 1, 2019 may be eligible for emergency utility assistance. Applicants will need to provide utility bills, proof of income, and proof of citizenship. Other documentation may be required based on each household’s individual circumstances.
As of now, the HEAP Winter Crisis Program will end on March 31, 2020.