Winter Crisis Program (WCP) is a federally funded program administered in Portage County by CAC, and is available to provide assistance once per heating season (November 1st - March 31st) to eligible low-income households that are disconnected, threatened with disconnection, or have less than a ten-day supply of bulk fuel. Customers must be below 175% of the federal poverty guidelines for past 30 days.
WCP will restore or maintain the primary heat source and/or secondary energy source up to State of Ohio maximum benefit of $175. Users of fuel oil/propane may receive a benefit of up to $900. Users of wood, coal and pellets may receive a benefit up to $450. The benefit is based on the total dollar amount needed to resolve the crisis situation for the primary and/or secondary energy source, and does not cover total debt owed by the client. A client co-payment may be necessary to resolve the crisis.
Appointments can be made by calling 1-234-703-4303 or by calling our agency at 330-297-1456, option 1. We have an automated appointment system that is available 24 hours per day to schedule an appointment. You may also schedule your appointments online at https://app.capappointments.com.
In order to be eligible for HEAP, a household income must be at or below 175% of the federal poverty guidelines for the program.
A household applying for HEAP must report total gross household income for the past 30 days for all members, except wage or salary income earned by dependent minors under 18 years old.