Emergency HEAP Program will end on March 31
The Community Action Council of Portage County has announced that the last day of the Winter Crisis Program (Emergency HEAP) will be March 29, 2019. Any individual or family who has a disconnection notice or has less than a 10-day supply of a bulk fuel, and is at or below 175% of the poverty guidelines, that has not applied for Emergency HEAP since November 1, 2018 may be eligible. Applicants will need to provide utility bills, proof of income, and proof of citizenship. 0ther documentation may be required based on each household’s individual circumstances.
Customers of Dominion East Ohio Gas or Ohio Edison can receive up to $175 to restore or maintain utility service. Users of fuel oil and propane may receive a benefit of up to $750.00, and coal or wood users may receive up to $450.00.
There are still appointments available for this season’s emergency program. Walk-ins are still available at, the Kent Free Library on Mondays March 11th, 18th and 25th; Garrettsville Library on Tuesday March 19th; Portage County Senior Center on Wednesdays March 13th, 20th, and 27th; Atwater Townhall on Thursdays March 7th, and 21st; and the Windham Family Renaissance Center on Fridays March 8th, 15th and 22nd. Walk-ins at our main office (1036 West Main St) are on Tuesday, Wednesday and Thursday mornings starting at 8:00 am. The first 24 households with all required documentation will be seen, last walk-in must be signed in by 11:00am. If you would like to make an appointment call 1-877-298-4307. If you need additional information call 330-297-1456 and press 0 for the receptionist.
Applicants can continue to enroll in the Percentage of Income Payment Plan Plus (PIPP+), as well as the 2017 Regular HEAP Program through June 30, 2018.
We encourage customers to pay close attention to utility bill messages. It will let you know when you must re-verify for the PIPP+ program. You must re-verify before the date stated on your bills to prevent being dropped from the PIPP+ program. Once you are dropped, it is sometimes very difficult to get re-enrolled, and charges are generally It is also imperative that PIPP+ customers are paying the PIPP amount in full and on time each month in order to avoid PIPP default.
To enroll or re-verify for the PIPP+ program you must have an appointment or come for a walk-in. If you would like to make an appointment, or need additional information call 330-297-1456 and press option 1.