Winter Crisis Program (WCP) is a federally funded program administered in Portage County by CAC, and is available to provide assistance once per heating season (November 1st - March 31st) to eligible low-income households that are disconnected, threatened with disconnection, or have less than a ten-day supply of bulk fuel. Customers must be below 175% of the federal poverty guidelines for past 30 days.
WCP will restore or maintain the primary heat source and/or secondary energy source up to State of Ohio maximum benefit of $175. Users of fuel oil/propane may receive a benefit of up to $750. Users of wood, coal and pellets may receive a benefit up to $450. The benefit is based on the total dollar amount needed to resolve the crisis situation for the primary and/or secondary energy source, and does not cover total debt owed by the client. A client co-payment may be necessary to resolve the crisis.
Appointments can be made by calling 1-877-298-4307 or by calling our agency at 330-297-1456, option 1. We have an automated appointment system that is available 24 hours per day to schedule an appointment.