The Community Action Council of Portage County wants to inform residents that the LIHWAP Program can help prevent disconnection, and restore water services.
The Low Income Home Water Assistance Program, a component of the Home Energy Assistance Program, provides assistance to eligible households that are threatened with disconnection, have been disconnected or have to pay a deposit before new service can be established. To qualify, a household must meet one of the previously stated needs, and have a gross household income at or below 175 percent of the federal poverty level.
Individuals interested in receiving assistance must have a phone appointment, and provide all required documentation. Applicants will need to provide utility bill, proof of income, and proof of citizenship. 0ther documentation may be required based on each household’s individual circumstances.
Portage County residents can call toll free 234-703-4303 or go online https://app.capappointments.com to schedule an appointment. Appointments are scheduled up to 3 weeks in advance and must be made through the Agency’s 24 hour Interactive Voice Response scheduling system either by phone or online.
CAC also offers call-in appointments at our Ravenna office Monday through Thursday starting at 8:00 am until all the available appointments are full. These same day phone appointments are usually booked by 8:30am each day. To make a same cay call in appointment, please call 330-297-1456 option 0. Please do not leave a message. Hang up and call back again.
To learn more about the programs call CAC at 330-297-1456 and press 1 for HEAP. Customers must be income eligible, and provide all necessary documentation to be approved for assistance.