The Community Action Council of Portage County can help Portage County residents stay warm during the cold winter months. The Home Energy Assistance WINTER CRISIS PROGRAM provides eligible residents heating assistance. To qualify for the Winter Crisis Program, a household must be threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel. The household must also have a gross income at or below 175 percent of the federal poverty level. The program runs from November 2, 2020 until March 31, 2021.
You could be eligible for a payment on your gas, electric, water bill, propane, fuel oil, or wood/pellets.
Individuals interested in receiving Winter Crisis assistance must have a phone appointment, and provide all required documentation. All appointments and call-ins are remote. Customers must provide the following items:
It is important that you provide all of the necessary documentation. Your application cannot be completed until all required documents have been provided. All households have their own unique circumstances, and you may be asked for additional documentation at the time of your appointment.
Any family or individual can call toll free 234-703-4303 or go online https://app.capappointments.com to schedule an appointment. Appointments are scheduled up to 3 weeks in advance and must be made through the Agency’s 24 hour Interactive Voice Response scheduling system either by phone or online.
CAC also offers call-in appointments (formerly called walk-ins) at our Ravenna office Monday through Thursday starting at 8:00 am through 10:00 am or until all the appointments are full. We will not be offering satellite sites for this year’s Winter Crisis Program due to the pandemic.
ALL APPOINTMENTS, AND CALL-INS WILL BE CONDUCTED VIA PHONE INTERVIEW. You are required to be available via the phone number provided, and have the required documents available so you are able to answer the intake specialists questions at the date and time of your appointment. The Intake Specialist will work with you to decide what is the best method for providing your documents. For more information, contact the agency at 330-297-1456 (press 1 for HEAP) or email us at firstname.lastname@example.org.