Emergency HEAP Program will end on March 31
The Community Action Council of Portage County has announced that the Winter Crisis Program (Emergency HEAP) will end as of March 30, 2018. Any individual or family who has a disconnection notice or less than a 10-day supply of a bulk fuel, is at or below 175% of the poverty guidelines, and has not applied for Emergency HEAP since November 1, 2017 may be eligible and should contact the agency. Applicants will need to provide utility bills, proof of income, and proof of citizenship. 0ther documentation may be required based on each household’s individual circumstances.
Customers of Dominion East Ohio Gas or Ohio Edison can receive up to $175 to restore or maintain utility service. Users of fuel oil and propane may receive a benefit of up to $750.00, and coal or wood users may receive up to $450.00.
There are still appointments available for this season’s emergency program, and walk-ins are still available at, the Kent Free Library on Mondays March 19th and 26th; Garrettsville Library on March 20th; Portage County Senior Center on Wednesday March 21st; and the Windham Family Renaissance Center on Fridays March 16th and 23rd . Walk-ins at our main office (1036 West Main St) are on Tuesday, Wednesday and Thursday mornings starting at 8:00 am. The first 24 households with all required documentation will be seen, last walk-in must be signed in by 11:00am. If you would like to make an appointment, or need additional information call 330-297-1456 and press option 1.
Applicants can continue to enroll in the Percentage of Income Payment Plan Plus (PIPP+), as well as the 2017 Regular HEAP Program through June 30, 2018. We encourage customers to pay close attention to utility bill messages. It will let you know when you must re-verify for the PIPP+ program. You must re-verify before the date stated on your bills to prevent being dropped from the PIPP+ program. Once you are dropped, it is sometimes very difficult to get re-enrolled, and charges are generally higher than your PIPP amount until you get back on PIPP+.
It is also imperative that PIPP+ customers are paying the PIPP amount in full and on time each month in order to avoid PIPP default. To enroll or re-verify for the PIPP+ program you must have an appointment or come for a walk-in. If you would like to make an appointment, or need additional information call 330-297-1456 and press option 1.
The Community Action Council of Portage County wants to remind residents that the Winter Crisis Program and the Percentage of Income Payment Plan Plus can help manage energy costs during these cold winter days.
The Winter Crisis Program, a component of the Home Energy Assistance Program, provides assistance to eligible households that are threatened with disconnection, have been disconnected or have less than a 10-day supply of bulk fuel. The gross income of eligible households must be at or below 175% of the federal poverty guidelines. For a family of 4 the annual income must be at or below $43,050. Individuals interested in receiving Winter Crisis Assistance must have a face-to-face interview. To schedule an appointment you can call CAC at 330-297-1456 and choose option 1. The automated appointment system will walk you through making an appointment. If appointments are booked, just keep trying, new appointments are opened every weekday at midnight.
CAC also offers walk-ins for those who are unable to schedule an appointment. Walk-ins are seen on a first come first serve basis. Our walk-in sites are as follows:
To learn more about the programs call CAC at 330-297-1456 and press extension 236, or 1 to make an appointment. Customers must be income eligible, and provide all necessary documentation to be approved for assistance.
The Winter Crisis Program ends March 31st, 2018.
CAC's offices will be closed on Monday, January 15, 2018 in observance of Martin Luther King Jr. Day. Our offices will reopen on Tuesday, January 16th at 8:00 am.
Residents can get funding for fuel
The Community Action Council of Portage County’s Winter Crisis Program (Emergency HEAP) began on November 1st, 2017 and has assisted approximately 2,529 families with utility assistance totaling nearly $253,000. CAC is continuing to make appointments and have walk-in days at multiple locations around Portage County for households in need of assistance. The Winter Crisis Program will continue through March 31st, 2018.
To schedule an appointment to meet with an Intake Specialist please call CAC at 330-297-1456 and choose option 1 to schedule an appointment. We may be able to prevent a disconnect on Ohio Edison and/or Dominion East Ohio utility accounts until your scheduled appointment if you provide all requested information on the IVR system when you schedule your appointment. Appointments are scheduled up to 3 weeks in advance and must be made through the Agency’s 24 hour Interactive Voice Response scheduling system. CAC continues to offer walk-ins at its Ravenna office every Tuesday, Wednesday and Thursday between 8:00 am and 11:00 am, and will see the first 24 households. Customers must participate in a payment plan if requesting assistance on Dominion East Ohio Gas or Ohio Edison accounts, such as PIPP PLUS or another utility sponsored plan. CAC can assist families in applying for PIPP Plus during the appointment or an application can be submitted directly to the Ohio Development Services Agency in Columbus.
CAC continues to offer walk-ins at HEAP Satellite locations around Portage County, including the Kent Free Library on Mondays, Portage County Senior Center on Wednesdays, Windham Renaissance Family Center on Fridays, Atwater Town Hall every first and third Thursday, and the Garrettsville Public Library every first and third Tuesday of the month. For additional information about satellite locations and times, you can call our IVR at 330-297-1456 option 1 and say “walk-in”, and for a list of needed documents say “list”.
Customers must be income eligible and provide the required documentation to be approved for assistance. Household income must be at or below 175% of the poverty level to be eligible for emergency assistance. A variety of benefits are available through HEAP depending on each family’s needs, and CAC offers other programs that can help reduce heating costs. CAC is located at 1036 West Main in Ravenna, Ohio and is open Monday thru Friday between 8:00 am and 4:30 pm. For additional information, please contact CAC at 330-297-1456, by e-mail at firstname.lastname@example.org or on our website at http://www.cacportage.net/heap.html.
k here to edit.